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COVID-19: an update on our service

    Wednesday 25 March

    As the situation becomes clearer with regards to the operations of our customers and logistics partners we would like to update you on the actions VitrA is taking to support you and your business.

    Production at our factories in Turkey continues to remain unaffected and we are still arranging direct shipments of products. We are also sending out deliveries from the Didcot warehouse. The only change in operations may be a slight delay in the delivery times because we work reduced hours but we will keep you fully informed if this is the case.

    Our office in Didcot remains closed to all visitors but we are very much open for business.

    All of our members of staff, including our office based staff and our sales team, are currently working from home and continue to be available via mobile phone, Skype and email.

    Although our Didcot office is closed, you can still contact us in the following ways and we are more than happy to discuss any queries or uncertainties.  Please bear with us if you do not get an answer immediately but be assured we will come back to you as soon as we can.

    For all enquiries
    Email: orders@vitra.co.uk
    Phone: 07464 652642

    For aftersales queries
    Phone: 07468 716794

    We will continue to carefully monitor the situation but we are working hard to meet your specific business needs whilst operating within the UK Government guidelines and maintaining the health and safety of all of our staff and partners, which remains our top priority.

    We would like to wish everyone continued good health during this difficult time.

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